Website terms and conditions UK
Set out ordering, delivery, returns, acceptable use and liability in language customers can follow.
Review your website termsE-commerce solicitor London
Build trust and stay compliant online.
Rosie's Legis helps online retailers, digital agencies and platform businesses put clear terms, consumer contracts and privacy controls in place.
Good documents make customer decisions easier. They also give your team a firmer answer when a dispute starts.
Practical legal support
Documents that work at checkout.
Rosie's Legis advises on UK consumer protection, online marketplace rules and privacy compliance. The focus stays commercial: clear wording, usable processes and fewer avoidable disputes.
You get advice shaped around how your business actually sells.
01
Consumer rules checked before launch.
02
Terms written for real customer journeys.
03
Risk points made visible to your team.
What we cover
Our E-Commerce Legal Services
Choose a focused review or combine documents into a fixed-fee package.
Consumer contracts
We check cancellation rights, refunds, pre-contract information and digital content provisions.
Discuss consumer contractsPrivacy and cookie policies
Make your UK GDPR and PECR notices match the data your website and marketing tools collect.
Explore compliance supportMarketplace agreements
Clarify seller standards, platform powers, fees, suspensions and responsibility for customer complaints.
Review marketplace termsDigital agency contracts
Cover scope, milestones, intellectual property ownership, change requests and client sign-off.
See digital business supportPayment protection compliance
Improve payment wording, authentication processes and evidence for chargeback responses.
Discuss payment risksConsumer contracts
Distance selling needs clear ground rules.
Online customers need the right information before they place an order. Your process should explain cancellation periods, refunds, delivery and digital content in a way that matches the Consumer Contracts Regulations.
Clear terms reduce confusion at the point where chargebacks and complaints usually begin.
A practical compliance check
- Pre-contract information is visible before payment.
- Cancellation instructions are easy to find and use.
- Refund timing and delivery responsibilities are stated.
- Digital content and personalised goods have suitable wording.
Privacy compliance
Your cookie banner is only one part of the answer.
We assess the full data path: sign-up forms, analytics, advertising tags, email tools and customer records. The privacy notice should describe that path accurately.
Read our privacy noticeAn audit looks at the details
Data collection
Forms, accounts and checkout data are mapped.
Marketing tools
Consent choices are matched to tracking activity.
Privacy wording
Notices explain purposes, rights and retention.
Operational fit
Your team knows what to do when a request arrives.
Privacy compliance should reflect the website you operate, not a document copied from another business.
Platforms and agencies
Put the commercial deal in writing.
Online marketplaces need rules that sellers can follow and your team can enforce. Digital agencies need a contract that protects the work while keeping approvals moving.
We address liability, intellectual property, service levels, payment points and what happens when a relationship changes.
Explore technology and SaaS lawA contract negotiation that stayed focused
A digital agency needed clearer ownership wording before a retail platform approved its next phase. The agreement separated reusable tools from project-specific work and set a simple approval route.
The result: fewer points to debate and a document the delivery team could use.
Payment and chargeback protection
Make payment disputes easier to answer.
Payment terms should match your checkout, authentication steps and fulfilment records. We review the wording and process together.
Small gaps become expensive when evidence is scattered.
- Explain payment timing, delivery and refund triggers.
- Keep order, identity and fulfilment records together.
- Review PSD2 authentication and PCI DSS responsibilities.
- Give customer support a consistent response route.
A clearer online foundation
Ready to strengthen your online legal foundation?
Tell us which document or process needs attention. Standard website terms and privacy documents can be turned around quickly when the scope is clear.
Clear answers
E-Commerce Legal FAQs
Do I need terms for my online store?
Yes. Terms explain how orders, delivery, returns, refunds, payment and website use work. They should match your actual checkout and fulfilment process.
How long should I keep customer data?
Keep data for as long as you have a clear legal or business reason, then review and delete it securely. Retention periods should be recorded for each data type.
What are my cancellation obligations?
Many distance sales give consumers a cancellation period, subject to specific exceptions. Your pre-contract information and refund process need to state the position clearly.
Can I use a template privacy policy?
A template may miss the tools, data flows and marketing activity used by your business. A suitable policy must describe your real processing and explain customer rights accurately.